Managing two coworking spaces I need to be 100% on top of customer service at all times, no exceptions. Mind you, this is not only limited to customer service, but also includes building management, billing, sales and marketing, as well as, keeping an eye on my remote team, all while moving back and forth between offices. There are a lot of moving parts, which as you can imagine, can get exhausting at times.
The biggest saviors to my sanity and productivity for this job has been basic cloud service programs that are tried and true: TabCloud, Google Drive and Boomerang.
I can expound on the copious amounts of times that all three of these have provided the mental effort that I was too exhausted to conjure up on my own, however, I will spare you on those tedious narratives and specifically speak to how TabCloud has saved my sanity. I can almost recall the day I discovered it– what I was wearing and where I was — it was a revolutionary time in my life. It is difficult not to wax poetic about a resource that has been transformational to the way I operate. TabCloud has enabled me to separate the many facets of my business life in a clean and concise manner. I log into no less than eight programs (I like to call them “friends”) to start my day; billing software, Trello, calendars and reservation software. I have 17 sites that I use on a daily basis. They forever keep me company.
TabCloud enables me to pivot from backend information to front facing apps without a moment of lag. If a member has a question about billing, printing, etc. I’m able to go through the program step-by-step with them, while switching to my admin view to be sure all information is syncing correctly. It has also helped me change my mindset when going from “accounting” to the more fun ”marketing” component. I’m truly am able to be more effective in each task with the help of TabCloud.
The remote access is the biggest salvation. I’m able to go to any of our offices, login to the work computer with all my daily “friends”, and within a flash they are up and ready to work – even when I’m not! Now those are quality friends. I no longer even need to be at work to do work (hooray????).
Technology is wonderful, but it isn’t useful if it’s not easily accessible. Being able to organize my sites and have them all available at the click of a single button is tremendously helpful. I remember my mother saying “if only there were two of me I could get everything done.” It is through these cloud-based services that I’ve been able to duplicate my brain space to bear less of the burden.
Community Curator @ The Port Workspaces